Terms of service
Your rights
(BikeParts.co.uk) is a UK registered company; we comply fully with UK consumer law relating to mail order companies including the distance selling regulations. We want you to be totally happy with your purchase and our services. If you have a problem please do not suffer in silence, please contact us to rectify the situation quickly. Our terms and conditions do not affect your statutory rights.
Changes to Terms and Conditions
If our terms and conditions change, we will update this page so that you are fully aware.
Pricing and Payment
All prices are in sterling and include VAT and the standard rate (20%). Purchases made from outside the UK will be charged in sterling and converted to your currency by your credit card company. When ordering you must state the correct card holder’s details including address, these details are checked for security reasons and any mis-match in details may cause a delay – overseas customers please provide your full postal address, telephone number and e-mail address to speed up delivery.
Card Security
We use a number of payment gateways such as Sagepay, Worldpay, Paypal & Amazon Pay to process our on-line orders, these links will take you to the relevant security pages within the providers to confirm their terms and conditions.
Site Usage
This site is intended solely for the buying of products, BIKEPARTS.co.uk does not hold any responsibility against damage, loss of property, damage to property, income or any third party related issues.
Accuracy of content
Our goal is to have 100% accurate, clear and concise information in relation to the products that we offer for sale. Where possible we take our own pictures, videos, weights etc of all our products but sometimes use and rely on manufacturers / suppliers to provide the correct information and on some occasions the product may have a slight variant to our listing i.e weight, colour variation, development changes etc – if this is the case we will first clarify that you have received what we believe you to have ordered and if does have a problem we will refund, replace or offer different product whichever suites you. If we have made a mistake we will be honest and own up to it.
Back Orders
Our goal is to have 100% accurate information in relation to the stock that we hold using our stock monitors which as clearly displayed on every product, this advises when stock will be available if it is a special order line also allowing forward ordering for new product not yet available. We update our website daily with new stock and are constantly monitoring what is listed is correct and accurate, however occasionally because we sell on a multitude of shopping channels some stocking errors can happen and if we are out of a product that you order or your order is delayed in despatch by more than one working day we will contact you by email or telephone straight away and give you the opportunity to cancel, wait or have an alternative. Some products are stored at an external warehouse and may take some extra time to get to us before sending it out.
Site Information
BIKEPARTS images and descriptions are for the website, the information is owned by BIKEPARTS.co.uk. The website is for the end user only and using our content for pricing, may it be with automated processes is a breach of copyright and completely forbidden.
Privacy Policy
We believe that your private information should remain private. We do not pass or share you’re your information to any third party. Your information is only ever used by us woolly hat shop or our secure payment gateway for the purpose of fulfilling your order.
If you have chosen to receive e-mail flyers/special offers from us this will only be done once a month or twice if we feel we have something that cannot wait until the next offer. We will not bomb bard your e-mail address with anything over than related products that we sell.
The e-mail Marketing can be switched off by logging into your account or by following the opt-out link within the e-mail flyer. Anybody can register for our free special offer e-mails/newsletters, simple create an account or register in the don’t miss another deal email box
Bike Parts .co.uk
Bike Parts .co.uk is a trading name of Biggin Hill International Ltd, Our Companies UK registered address is 20 Bridge Street, Leighton Buzzard, Bedfordshire, LU7 1AL. Our Company Registration number is 02917421.
Refunds
Once we receive your item back to our warehouse we will initiate your refund within one business working day. We will process the refund back the way your order was originally processed.
If you paid by Credit or Debit Card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact your card issuing bank with questions relating to when the credit will be posted back to your account.
If you paid via Paypal, this will be refunded straight back into your paypal account.
If you paid via your Amazon Account this will be refunded back into your Amazon account.
Cancellation
You can cancel your order at any point up to 30 days from receiving your order. This can be returned at your own cost for a full refund of the original order value. The refund will be handled quickly and within 14 days. When returning your order it needs to be in the same new condition. Please enclose a brief covering note advising what you would like us to do along with your contact details, No returns numbers are needed for returning an item. You can contact us over the phone on 01959 570882 if you have any queries.
Marketing (SMS)
By consenting to Bikeparts.co.uk’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us here for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.