POLITE COVID-19 NOTICE - PLEASE READ OUR FAQ BEFORE ANY PURCHASE

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POLITE NOTICE

We ask that all customers please take into account that the current situation is to have possible effects on dispatch time and also delivery. Your patience is greatly appreciated.

Contact us: 0800 496 9777

 

Has my order been dispatched yet?

Our maximum handling time has now been set to 5 working days, whilst we endeavour to dispatch all orders well within this time we have to take into account that we are more busy than usual however working with less staff.

Once your order has been dispatched your status on your account will update and you will receive an email to show the order as shipped, until then – your order has not been shipped.

 

Where can I find my tracking number? Why does my tracking number not work?

Not all orders are sent on a fully tracked service, for those that are please check within your account or dispatch email.

Please note that items of lower value and smaller size you may have what is know as a 2D barcode tracking number, these are for business use only and are used to prove delivery. These are no for inflight tracking.

My order has not been received within the estimated delivery time?

We have had a report from Royal Mail that due to staff self-isolating, some deliveries are taking a lot longer than usual as there is literally not enough people to process and deliver them. As a result, many parcels are being stockpiled at Royal Mail warehouses (some are showing as delivered on tracking numbers and some are still waiting to be scanned into their system). Unfortunately, at this moment there is nothing we can do to speed this up. Your order will be delivered once Royal Mail get through their back logs. We have been advised that because of the lockdown, postage is not being delivered within the 24hr / 48hr guidelines and could take up to 30 working days in conjunction with Government distance selling regulations.

Any orders not received within 30 working days will not be investigated, claimed for and refunded.

I have not yet received my order. I want a refund?

We cannot issue refunds yet as customers parcels are still in the Royal Mail system. Unfortunately, usual delivery times are delayed, some parcels are getting through and some are being stock piled at Royal Mail warehouses. During these times, we need to wait until Royal Mail get their deliveries under control. Your order is still with them and will be delivered once they get through them.

Any orders not received within 30 working days will not be investigated, claimed for and refunded.

I need to cancel my order. What should I do?

All order cancellations must be requested via an email to sales@bikeparts.co.uk, please note that these emails are only being replied to in the morning before 8am. If cancellations have been missed and processed, then we cannot pull them back from the delivery.

I have received the wrong item.

In the case that you have received the wrong item, please email sales@bikeparts.co.uk

 

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